Pausing/Canceling an Account

Pausing/Canceling an Account

Parents can de-activate their account at any time. Before you pause the account, you’ll want to make sure that you save or print any student reports that may be needed. Many reports cannot be accessed while the student's account is inactive.


Sign into the parent account using the Acellus App and select ‘Manage Account.' 




Off to the right of the screen you will select ‘Cancel Account’. This option is located below the Payment Calculator.



A pop-up widow will appear asking you to verify that you would like to de-activate your account. To finalize the cancellation process, select 'Complete Cancellation.'




Any work completed by your student will be archived and saved in case you decide to re-activate the account. You can re-activate at anytime by processing a payment.



Need more help? Contact our Support Team

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